Refund Policy for Directory Listings
Effective August 2025
At Where in Vietnam, we’re proud to support local businesses and creatives through our Directory. We aim to provide clear value and visibility and part of that includes being transparent about our refund policy.
General Policy
All purchases for directory listings are non-refundable once your profile is live or confirmed for publishing. This applies to all listing plans including content packages and add-ons.
Why? Because we begin work on your listing immediately — from editorial prep and content reviews to backend setup and promotional planning.
No Refunds For:
- Early cancellation of a listing
- Change of mind or business direction
- Limited results or fewer-than-expected clicks/views
- Failure to provide required materials (e.g. images, business info) after payment
We encourage you to review your listing plan and make sure you’re ready to proceed before completing your payment.
If There’s a Problem…
If something doesn’t feel right – whether there’s a tech issue, display error, or you didn’t receive the experience you expected – please get in touch. While we can’t issue refunds, we’re committed to working with you to make it right, at our discretion whether through:
- Adjusting content or images
- Troubleshooting technical issues
- Offering a credit toward future services (case-by-case)
Pre-Launch Cancellations
If you paid for a listing but changed your mind before your profile was published, you may request to cancel within 48 hours of payment for a partial credit (minus admin/processing fees). After that, your listing is considered in progress and the refund policy applies in full.
Contact Us
Have questions or concerns?
Reach out to our team directly:
📧 info@whereinvietnam.com
We’re real people who care about doing good business — and we’ll always do our best to help where we can.
Thank you for being part of the Where in Vietnam community and for supporting an ecosystem of local, independent, useful and creative businesses across Vietnam.
